Happy and Clean Cleaning Services in Mississauga FAQ
If you still have a few queries about what Happy and Clean can do for your residential or commercial property, check out these FAQs we receive from clients.
If you don’t have any luck finding the information you need, reach out to our service center at 127 551 0026. One of our friendly consultants will walk you through everything you need to make your booking.
Q: How can I book my residential or commercial cleaning service with Happy and Clean?
A: We offer you two methods for booking your cleaning service. First, you have the option of using our online portal directly through our website. Follow the five-step process for signing up and ordering your cleaning, and we’ll go through any special requirements you leave with your order.
We have plans for commercial and residential cleaning; just choose the right one for your home or business.
The second option is for phoning in your order to our service center. We’ll connect you with an agent on the call to take your cleaning requirements. If you have a lot of special requests, it’s probably a better idea to call in your booking to note your requirements to our team.
Our goal is to provide you an effortless and seamless way of booking your cleaning service with Happy and Clean.
Q: What can I expect from the Happy and Clean experience?
A: With Happy and Clean, we guarantee you a world-class residential and commercial cleaning service. We take every job card with the highest level of importance, whether we’re cleaning a single studio apartment or a 3,000-square foot office.
We aim to please, and our service guarantee ensures that we finish the job to your desired outcome. At Happy and Clean, we realize that our business strengths come from the support of our clients.
That’s why we run a commitment-free model for residential cleaning services. We’re so confident that you’ll find our cleaning services worthwhile that we don’t require any contractual commitment from you.
Q: Can I get contracted commercial cleaning services with Happy and Clean?
A: Yes, Happy and Clean offers you contractual cleaning services for commercial clients. Typically, we work on a no-commitment model for our clients. However, we realize our commercial clients may require contractual commitments due to operations requirements.
Call our service department, and we’ll talk about setting up a contract with a custom cleaning schedule to meet your commercial requirements.
Q: Do Happy and Clean use HEPA cleaning equipment?
A: Yes, Happy and Clean use HEPA filters on our vacuum cleaners, ensuring no dust ends up recirculating in the air. We understand your allergies may trigger, and we want to eliminate as much dust and dust mites from your home as possible.
If you suffer from allergies, consider hiring Happy and Clean to clean your home seasonally or before you move into a new residence. We’ll remove any allergens from your home, ensuring you get the best air quality and an allergen-free living environment.
Q: How often do I need to clean the carpets in my home?
A: The experts recommend that you should clean the carpets in your home every 12 to 18-months. Happy and Clean utilizes a high-quality Steam Cleaning (Hot Water Extraction Method) for cleaning your carpets, ensuring world-class results that leave your carpets looking in their best condition.
How often you clean your carpets really depends on the volume of foot traffic moving through the room. For instance, the living room carpets will need more frequent cleaning than the bedroom carpets.
Not only do the living room carpets receive more foot traffic, but more dirt gets dragged into the room than the bedroom. We only use proven carpet cleaning methods to ensure the best results.
Q: How long does it take my carpets to dry after Happy and Clean finish with them?
A: Typically, it can take up to 48-hours or longer for your carpets to properly dry if they undergo a deep cleaning. In most cases, you’ll be able to walk on the carpet around 18-hours after we finish a deep cleaning. However, it’s advisable to stay off it for the first day after cleaning. After the carpet dries, you can walk on it like normal.
For light carpet cleaning, you can start walking on the carpet after three to four hours. If you intend on keeping Happy and Clean as your service provider, we can rotate the cleaning of your carpets to a new room each week. This strategy reduces the wet floors across your home or business.
Q: What is a checklist cleaning service?
A: A checklist cleaning service involves you defining your cleaning budget. You’ll give us a checklist of items you need cleaning in your home, office, or commercial premises. Our team works through the checklist in accordance with your instructions.
We aim to cover all the items on your checklist in the fastest time possible with the highest-quality results. However, we might run overtime or fail to finish in time, depending on the number of items on your checklist.
After the cleaning, we’ll give you a breakdown to see if you want to increase your budget or reduce the number of items on your list to accommodate your cleaning expense.
Q: What payment methods do Happy and Clean accept?
A: Happy and Clean works with credit card payments only. We take most major credit cards from leading credit providers.
Q: Why does Happy and Clean need information on my home when signing up for the cleaning service?
A: Every home is different. By completing the booking form in as much detail as possible, you can prepare us for what to expect at the premises when we arrive. As a result, we finish our work faster, reducing your costs while getting you more value for your money.
Q: Can I request a specific time for Happy and Clean to service my home or business?
A: Yes, our client portal allows you to request a specific date and time for your cleaning service. If you need to confirm with our team, you can always call our service center for more information.
Q: Are your cleaning services Mississauga licensed and insured?
A: Yes, we have insurance coverage protecting our staff and our clients from any mishaps during our cleaning.
However, our staff take care of their work and adhere to safety regulations and standards. You can relax knowing that our teams are competent and thoughtful, and we never do anything to put ourselves or your home at risk.
Q: What is the difference between deep cleaning services and standard cleaning services with Happy and Clean?
A: Our standard cleaning plans cater to keeping your home neat and clean from week to week. However, if you’re moving in or out of a property, our deep cleaning services ensure you recover your security deposit. Deep cleaning is also great for a seasonal boost to your regular cleaning schedule.
Contact our service department and speak to us about what our deep cleaning services can do for your property. We can also set up a custom cleaning schedule to meet your needs and calendar.
Q: Do Happy and Clean bring cleaning supplies and equipment, or do they need to use my stuff at home or the office?
A: Happy and Clean arrive on the scene with everything we need to complete the work on the cleaning job card. We won’t leave the suite until; everything is clean. We carry ladders to reach windows outside and all the cleaning agents we need to get your home in fantastic condition.
Q: Is it possible to change or cancel my appointment date with Happy and Clean after confirming my booking?
A: Yes, we understand that life can get in the way of your plans from time to time. Reach out to our client service center or use the online client portal to change, cancel, or postpone your cleaning to another day.
We require that you complete the change to your order status by 5 pm the day before your cleaning appointment.
Suppose you fail to alter your booking details before this time results in a penalty fee. Refer to our terms and conditions for more information.
Q: Will I receive a booking confirmation after ordering my service with Happy and Clean?
A: Yes. If you complete your booking through the client portal on our website, you’ll receive an email confirming your appointment details right after completing your order. The email contains your confirmation number and the date of your cleaning.
You also have the option of logging back into the client portal at any stage to update the status of your cleaning, make a change to the cleaning date, or cancel the service. If you have any questions that you cant answer through the client portal, give our service center a call at 127 551 0026,
Q: Can I get the same Happy and Clean team every time I book my cleaning service?
A: Yes, we understand that some clients might want to limit their health or security exposure to as few people as possible. We’ll arrange for the same team to visit your home or business according to your cleaning schedule.
If you’re nervous about opening your home to a cleaning team, we understand. All of our staff go through rigorous background and reference checks before we welcome them to the Happy and Clean team. Our staff also receive hours of training before they ever set foot on a client’s property.
With Happy and Clean, you can rest assured that you are getting a professional cleaning service you can trust. Contact our service center to make your booking or use our online portal.
Q: Which areas around Mississauga does Happy and Clean service?
A: Happy and Clean services all 24 suburbs in Mississauga and all surrounding areas. We’re available seven days a week. Contact our service center to make your booking or use our convenient online portal to confirm your booking.
Our mobile teams arrive on-site with all the equipment and cleaning agents we need to clean your property. We also use branded vehicles, and our employees wear branded uniforms for easy identification of our staff while they are on your property.
Q: Does Happy and Clean need my credit card information when booking my cleaning service in Mississauga?
A: Yes, we’ll need to take your credit card information to confirm your booking with us. We’ll place a 48-hour hold on billing your card until we finish the cleaning service and you’re happy with the results. We keep all our data on secure servers monitored by cyber threat protection and full data encryption. We will never use your data or sell it to third parties.
Q: How many people does Happy and Clean send with their cleaning team?
A: Happy and Clean adjusts its team to the job at hand. We’ll send two to three cleaners with a team captain managing the cleaning process and acting as your touchpoint during the cleaning service for deep-cleaning services.
For jobs that take less than 5-hours to compete, we use two-person teams and three-person teams for jobs taking 9-hours or longer. We can adjust our team capacity to suit your needs. For example, if you need your home cleaned in two hours, we’ll double up on the team power to get the job done in time.
Contact our service center, and we’ll discuss your needs.
Q: Is there any type of cleaning that Happy and Clean won’t do?
A: Yes, Happy and Clean is a general cleaning and deep cleaning service. We don’t deal with organic or hazardous waste, so you’ll need to call a disaster cleanup service if your toilet overflows. These services have professional licenses to work with this material.
We also don’t have any pest infestations in your home. So, if you have a cockroach problem in the kitchen, you’ll need to call a licensed exterminator to handle the job.
We arrive at your premises with ladders to reach second-story windows. However, we require a safe area to set them up; we won’t put our team at risk on ladders set up on unlevel surfaces.
Q: What are the terms involved with the Happy and Clean 100% satisfaction guarantee?
A: Happy and Clean values our reputation. We want you to get the cleaning experience you deserve when hiring our services. Our service guarantee and its terms are simple. If you’re not entirely satisfied with the work, contact our service center and speak to an agent about your complaint.
Call us within 48-hours, and take some photos of the affected area (that’ helps us with our review). You can email your photos to our customer service address.
We’ll dispatch a team to your premises to review the work. We’ll either re-clean everything at a time convenient to you or refund you. However, we can’t remember the last time we got a complaint and were sure you will get the best cleaning service in Mississauga when you hire Happy and Clean.
Q: Can Happy and Clean work while I am away from my residence?
A: Yes, many of our clients have this arrangement. We realize you don’t want us firing up the vacuum cleaner after hours, and you don’t want our team wandering around your home when you’re trying to relax on the weekends.
Similarly, businesses might not want us there during the day. So, we’ll arrange your cleaning service on the weekends or after hours when your staff and clients are not around.
Happy and Clean works with all our clients to give them a bespoke cleaning service that’s affordable, reliable, and effective.
Q: Is Happy and Clean more than just a maid’s service?
A: Yes, Happy and Clean is more than a maid’s service; we’re a fully comprehensive residential and commercial cleaning service. We offer you standard cleaning plans and the ability to create custom cleaning plans for your home, office, businesses premises, or commercial building.
However, we do offer a maid’s service for residences and offices. We’ll take care of the daily cleaning of your Airbnb, guest house, or your home. Contact our service center and speak with one of our agents about a custom cleaning plan to meet your needs.
Q: Does Happy and Clean use environmentally-friendly and pet-friendly cleaning products?
A: Yes, Happy and Clean only uses government-approved biodegradable and eco-friendly cleaning products. Everything that goes down your drain is non-toxic and not harmful to people or pets.
We understand that some clients have special needs when it comes to cleaning agents. You might have allergies or specific requirements. We’ll clean your home using your cleaning agents to your specifications.
Happy and Clean is proudly a “Green Clean” service catering to the people and businesses of Mississauga.
Q: What cleaning services are on offer from Happy and Clean?
A: Happy and Clean brings you a comprehensive range of cleaning services for residences and commercial buildings. Call us for cleaning if you’re a landlord, tenant, apartment dweller, or single-family homeowner. We offer deep cleaning and standard cleaning services to suit your needs.
We offer two levels of commercial cleaning services tailor-made to small and large businesses. We offer you a simple ordering process, with two options to choose from when ordering your cleaning service.
If you have custom requirements, contact our service center. We’ll take your instructions and give them to our team before they arrive. You won’t even need to be on-site for the cleaning process.
Q: What is the benefit of outsourcing your cleaning tasks to Happy and Clean?
A: Homeowners get to spend more time with their families or on other life priorities. Even cleaning a small apartment once a week can set you back over 100-hours (more than 4-days) per year. How much is your time worth to you, and what could you be doing for four days to progress your career, family, and social life?
Q: What are the processes involved in a commercial deep cleaning service?
A: Our commercial deep cleaning services for businesses and offices get your premises back in their original condition. We include thoroughly cleaning all surfaces, cabinets, floors, ceilings, walls, windows, and more.
If it’s been a while since you last conducted a deep cleaning of your commercial property or business, give us a call on 127 551 0026. We’ll work with you to understand your needs and give you the cleaning experience you deserve.
Q: Is Happy and Clean a pet-friendly cleaning service?
A: Yes, we don’t mind working around your animals, provided you have them under control. If your animals get excited, we may ask you to restrain them or put them in another room until we finish cleaning. It’s important to note; we don’t do jobs like cleaning up any pet mess.
Q: Do Happy, and Clean dispose of mold in my home?
A: No, we are not certified to handle hazardous biological materials such as mold. We will recommend a mold removal service if you need to get the problem under control. We will also not work in moldy environments where spores are p[resent in the air. Mold presents a health hazard, and we need to protect our teams.
Q: How can I find out more about Happy and Cleans residential and commercial cleaning services?
A: Feel free to browse around our website and review our services and pricing. If you need to speak to someone, contact our service center at 127 551 0026. A friendly consultant is available to help you plan a custom cleaning schedule that meets your requirements and budget.