We receive questions from our clients all the time, so don’t be afraid to pick up the phone and call our service center for any information your need on your cleaning service.
Before you dial 127 551 0026 to make your enquiry or booking, check out these FAQs to see if they answer your query.
Q: What should I expect from my Happy and Clean experience?
A: With Happy and Clean, you get a world-class cleaning service that delivers a professional-level experience you can rely on for your home, office, or retail space. You can depend on our professional service, regardless of whether we’re cleaning a 3,000-square foot estate or a 70-square foot studio.
We aim to clean your home to your expectations, with guaranteed results on our service. We understand that the success of our business comes from our reputation and results with our clients. We want to give you a cleaning experience that you’ll talk about with friends and family.
Q: Can I contract Happy and Clean for commercial cleaning services?
A: Yes, if you have a retail store, we understand that you need a contract in place for your systems. We’ll work with you to create a custom cleaning schedule for your business that works on your time. You can rely on fast and efficient cleaning, and we won’t get in the way of your staff of clients.
We can also arrange the after-hours cleaning of your commercial property to ensure we stay out of sight and out of mind.
Q: Does Happy and Clean use HEPA filters on its vacuum cleaners?
A: Yes, Happy and Clean utilizes HEPA filters in all our vacuum cleaners. We won’t kick dust into the air that could upset your allergies. We’ll remove all the dust and dust mites from your home, ensuring you have dust-free surfaces that won’t trigger your allergies.
Q: How often should I clean the carpets and rugs in my home?
A: Experts recommend that you clean your carpets and rugs every 12 to 18-months. The frequency of cleaning depends on the foot traffic in the room and the level of dust entering your home. Happy and Clean uses a high-quality Steam Cleaning (Hot Water Extraction Method) to clean your carpets and rugs, ensuring professional results that get your carpets back into shape and looking like new. Our cleaners remove deep stains and smell from the carpet, cleaning right down to the underfelt. When your carpets are dry, they’ll look brand new.
Q: How long does it take many carpets to dry after Happy and Clean finish?
A: It can take up to 48-hours for your carpets to dry after a deep cleaning from Happy and Clean. In most cases, you can walk around on the carpets, rugs, or mats with your slippers after about 18-hours of drying time.
However, we recommend you try and stay off the carpet or rug for 24-hours after cleaning if possible. After your carpet finishes drying, you can walk around on it as normal.
For light carpet cleaning, it’s possible to walk on the carpet after three to four hours. Hire Happy and Clean, and we can arrange to clean a carpet in a different room each week to reduce the wet surfaces across your home and the amount of humidity in the air after cleaning.
Q: What are the payment methods accepted by Happy and Clean?
A: Happy and Clean accepts credit card payments for our cleaning services. We’ll direct you to a portal for payment after issuing you your cleaning estimate. We ensure that we safeguard your information using encrypted servers with military-grade encryption technology. We will never let your credit card info leak. We accept all credit cards from leading credit card issuers.
Q: Why does Happy and Clean need my home information when opening my account online?
A: We need to know your address to plan your cleaning. We’ll also ask you for the size of the rooms you need us to clean to get a thorough understanding of what to expect when arriving at your premises. By giving us as much information as possible, you get a team with enough people to clean the premises in the fastest time possible.
Q: Can I request the time for Happy and Clean to arrive for my cleaning appointment?
A: Yes, when you sign up and book your cleaning service using our online portal, we’ll ask you to enter your preferred time and date of your cleaning. If you need more information or have a special request, reach out to our service team on 127 551 0026.
Q: Will Happy and Clean bring the cleaning agents and equipment?
A: Yes, Happy and Clean will arrive at your home or office premises with all the cleaning agents and equipment we need to complete all the cleaning tasks. We also offer you the option of using your cleaning agents. Some of our clients have allergies to certain chemicals, and they prefer us to use their cleaning agents instead. That’s no problem; we’ll accommodate your request with pleasure.
Q: Can I reschedule or cancel with Happy and Clean? Is there a penalty charge?
A: If you have something urgent come up and need to reschedule your cleaning, that’s no problem for us. We would prefer it if you could give us 48-hours’ notice before rescheduling or cancelling.
However, before you cancel, it’s important to note that you don’t need to be onsite when our team arrives. Most of our clients are at work when we clean their property, and we also deal with many homeowners that live in different countries. Contact us, and we’ll make a plan for you.
Q: Do I get a booking confirmation after ordering my service with Happy and Clean?
A: Of course! We’ll send you a booking confirmation immediately after receiving your appointment request. Make your payment, and we seal the deal, guaranteeing you the best cleaning service in Brampton.
Your confirmation email contains all your appointment details, including your appointment date and the order number for your appointment request. If you book online and create an account, you can log into your client area and check on the status of your cleaning. Use it to make changes to your appointment date from within your account dashboard.
Q: Can I get the same team that cleaned my home last time?
A: Yes, we can supply you with the same cleaning team that visited your house for your last appointment. You might prefer the personalities of certain team members, or maybe you’re only comfortable with women visiting your home if you’re a single lady.
We’re here to accommodate your request. We understand that some of our clients might have a security concern with exposing their business or home to different cleaning teams each week. Make a note of it when you fill out your online request or call our service center on 127 551 0026.
Q: Are there any cleaning jobs you won’t do?
A: Happy and Clean will do our best to accommodate any cleaning request. However, there are some things that we can’t do due to legal restrictions or health issues presented to our staff.
Cleaning pet mess is not in our capabilities, and we can’t work with removing mould or dangerous, flammable materials. We don’t deal with toilet overflows. You’ll need to hire a specialist service to clean up biological materials.
Q: Can you clean my premises if I’m not at home or away on vacation?
A: Yes, we are fully capable of working with your agent or property manager. Many of our clients prefer this arrangement. If you have a holiday home or a business apartment, we can maintain it for you, no problem.
If you’re away at work when we clean, that is not a problem either. Imagine the feeling when you arrive home from work or vacation to find a fresh, clean home waiting for you.
Q: Does Happy and Clean use “Green cleaning products” that are pet-friendly and environmentally safe?
A: Yes, Happy and Clean only uses government-approved green cleaning products that are friendly to the environment and your pets. We ensure that everything that goes down your drain won’t harm the environment or your pets.
We believe in offering our clients a “green-clean” experience that’s both sustainable and affordable. If you need specifics on the detergents we use, contact our service center, and we’ll get you the information you need.
